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Author Topic: Official Stand about Scubapro Warranty.  (Read 6571 times)

diver-hloc

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Re: Official Stand about Scubapro Warranty.
« Reply #10 on: 23 Feb 12, 20:04 »
ScubaSG is always open to ideas and suggestions from all members both new and old... but we are not a democracy. Matters regarding sticky threads and the running of the forum is not decidedd by voting.  ;)

This Forum is not out to destroy the business of our local diveshops... but neither will we be preventing our fellow members from a good deal. As I have stated many times... "Do your Homework before purchase"... "Buyer willing, Seller willing". Whatever benefits you gain or loss in any dealing done in this forum... it is up to you.

This thread will remain as a 'sticky thread' for all to see... the points of view from both the official distributor and of buyer feeling left out. Readers are free to contect others for more information. As always... buyer and seller beware.  ;)


THREAD CLOSED
Two things have altered not
Since first the World began
The beauty of the wild green earth
And the bravery of Man

diver-hloc

  • The Pale Fat Diverů
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Re: Official Stand about Scubapro Warranty.
« Reply #11 on: 24 Feb 12, 07:36 »
Was contact by Admin last night... told me that Gavin_DiveShop@sg request a simple reply to this thread. Since I did shut down the thread , fearing a FLAME WAR, before Gavin_DiveShop@sg could answer... I felt that the Admin is correct in this matter. So... I was PM-ed the reply... which I would now copy and paste here. Since both side have gotten their said... the matter is closed. Anyone who felt otherwise... please use PM to contect each other. But... I advise - Live And Let Live.... opening season in Tioman and Aur... and all over SE Asia... spent time diving instead of fighting... PEACE people... PEACE:)


This Thread Will Remain Closed and WILL NOT be Reopened


From Gavin_DiveShop@sg

1. Every Halcyon product bought from the time I worked for Richmond Supplies and as a Authorised Halcyon dealer under Silent Explorer/Divebox are covered under warranty.I no longer deal with Halcyon products.I would be happy to service all products bought from me with proof of purchase.

2. Yes the shop service area is rather messy right now as I am renovating the shop.I am servicing my customer's equipment with the utmost care from home right now.The shop service bench will be up and running by the weekend.

3. All brands and products bought from Diveshop@SG are covered by full manufacturer warranties.
 
4. In the 15 years working with Scubapro.I have not seen a Scubapro item that is covered under warranty been denied a claim.Unless it did not fulfill a warranty requirement.Infact in most cases the warranty claim is expedited.In the case of the Sea Wing Nova the wait was not because of "Investigation"but due to the fins being out of stock Asia wide.The average waiting time has been 1-2 days or at most 3-6 weeks for a warranty claim.Not 7 months.
Two things have altered not
Since first the World began
The beauty of the wild green earth
And the bravery of Man