ADVERTISEMENT

Author Topic: Regulator servicing recommendation  (Read 10697 times)

racerx_

  • Member
  • ***
  • Posts: 423
  • Liked: 13
  • Karma: +7/-15
Regulator servicing recommendation
« on: 15 Dec 12, 12:15 »
Hey I've got some aqualung regs that need service.. Any recommendations where to take them?

nightbreed

  • Member
  • ***
  • Posts: 161
  • Liked: 9
  • Karma: +2/-1
Re: Regulator servicing recommendation
« Reply #1 on: 15 Dec 12, 22:13 »
Divemasters Pratama. Sole distributor for Aqualung.

http://www.divemastersonline.com/1.htm

racerx_

  • Member
  • ***
  • Posts: 423
  • Liked: 13
  • Karma: +7/-15
Regulator servicing recommendation
« Reply #2 on: 16 Dec 12, 19:40 »
Thanks!

racerx_

  • Member
  • ***
  • Posts: 423
  • Liked: 13
  • Karma: +7/-15
Regulator servicing recommendation
« Reply #3 on: 17 Dec 12, 09:47 »
Back logged till mid jan.. But there's no warranty so I don't think it has to be sent to the distributor right?

pierredevers

  • Member
  • ***
  • Posts: 289
  • Liked: 5
  • Karma: +24/-14
  • Singapore Scuba Diving Forum
Re: Regulator servicing recommendation
« Reply #4 on: 09 Mar 13, 11:56 »
Now you can share where not to go :)

racerx_

  • Member
  • ***
  • Posts: 423
  • Liked: 13
  • Karma: +7/-15
Regulator servicing recommendation
« Reply #5 on: 09 Mar 13, 21:20 »
Now you can share where not to go :)

LOL I will GLADLY do so.. But by pm to avoid unpleasantries ha

pierredevers

  • Member
  • ***
  • Posts: 289
  • Liked: 5
  • Karma: +24/-14
  • Singapore Scuba Diving Forum
Re: Regulator servicing recommendation
« Reply #6 on: 10 Mar 13, 15:09 »
"The diver should ask to see the technician's ASSET qualification, not just accept the manufacturer's attendance certificate as proof of competence. It costs money to provide quality service. Divers should be prepared to pay for good service and complain loudly when they don't get it."

I tend to agree with the above statement.

If you paid a lot of money to get your regs serviced professionally and didn't get just that then it would be nice to share it for other to at least be aware of it and be able to make informed decision when taking their regs for a service with that technician.

If the service technicians are not rated/reviewed, seems they could have lesser incentive to do a good job.. apparently.
It will also give others the opportunity to say so if they where pleased with the service.

That way, people in Singapore will know where to take their regs. The servicing costs here really are outrageous.. if on top of that you don't get your regs back like they should be.. you should really consider servicing yourself.

Or alternatively know in which hands your regs will be taken good care of. Hence why you and others should provide feedback.

Maybe this deserves a thread on its own. ....Moderators?!
« Last Edit: 10 Mar 13, 15:12 by pierredevers »

DIN

  • Global Moderator
  • Sr. Member
  • *****
  • Posts: 1724
  • Liked: 288
  • Karma: +72/-48
    • Singapore SCUBA Diving Forum
Re: Regulator servicing recommendation
« Reply #7 on: 10 Mar 13, 16:35 »
I agreed but I always preferred to have a positive thread than to one that is negative. Its better to recommend the good ones than to flame the mediocre ones. The dive industry here is very niche. We should at least be grateful that we have passionate people willing to do it, otherwise we have to send our regulators servicing in Thailand. Also, having a name mentioned in this forum will affect some people livelihood.

I have had experienced with a slight fault with my regulator before. After servicing at one of the reputable center here, my regulators overflow continuously when it touch water that I have to turn down my adjustment knob to a level that its hard to breathe. Naturally, I'm quite pissed but given the benefit of doubt, I send it back and they are very apologetic. They retuned my regulator almost immediately and its working fine.

My point is, even the competence certified technician may have made minor mistake but as long they are certified and know what they are doing, we should give them a chance to make amendment. Not to say that they can take the servicing for granted to a point that it will endanger my life. That's a different story.
Mola-Mola is a Myth

racerx_

  • Member
  • ***
  • Posts: 423
  • Liked: 13
  • Karma: +7/-15
Regulator servicing recommendation
« Reply #8 on: 10 Mar 13, 16:46 »
I'd say go to friendly waters.. My personal opinion is tech divers take more care with these kind of servicing issues

pierredevers

  • Member
  • ***
  • Posts: 289
  • Liked: 5
  • Karma: +24/-14
  • Singapore Scuba Diving Forum
Re: Regulator servicing recommendation
« Reply #9 on: 10 Mar 13, 17:48 »
To be honest and having lived in 7 different countries, I have to say the diving industry in Singapore is probably the biggest I have seen.
To clarify from the previous post, I am in no ways suggesting that only bad reviews should be posted.. probably every single diveshop would have at least one complaints otherwise. The point is to share both good and bad, in my opinion there is no point in doint either good or bad review only.
And the reviews should not only be just about wether the reg was adjusted properly when it was given back to the owner but also how is the customer service in case it wasn't.

In the case of racerx, he felt his reg wasn't set correctly and said the guy who did the service at the shop didn't seem to have a clue when he brought it back to point out that the reg wasn't breathing as well as it used to be.
If I was to service an aqualung reg and I read this post I'd rather not service my reg at all or do it myself which would in turn affect these peoples income. If however there were other reviews providing good feedback about that or another particular shop, I'd know where to go for a potentially good service and would spend my money on it.

If indeed one particular service technician or shop has bad reviews constantly, it might be a good thing for them to have an incentive to better service the regs for which they are getting paid for, or indeed get themselves other occupations.

As divers life depend on these units, it it not acceptable that someone who is not competent in properly servicing regulators find themselves doing this for a living. Hence the usefulness of providing feedback.

I personally service my regs myself to be the only one liable for the quality of my reg servicing so I'm not really concerned by that issue but if I was going on a divetrip once or twice a year and had paid hard earned cash to service my expensive regs just to end up having to rent the lower end rental ones because of the latter not functioning properly due to a poor service, I'd not be impressed and probably had wished to know of a place that is known to do a good job at servicing my regs.