We send this email to notify you of a product recall that requires your action.
Suunto has identified a potential safety risk affecting all Suunto Wireless Tank Pressure Transmitters and Suunto Tank PODs which wirelessly transmit tank air pressure to compatible Suunto dive computers. In two reported incidents, the exterior case of a Suunto Wireless Tank Pressure Transmitter have failed during regular dry land pressure testing. Although extremely rare, this represents a potential risk of injury, due to risk of bursting.
Diver safety is of highest importance to Suunto. Therefore, we have decided to initiate a recall of all Suunto Wireless Tank Pressure Transmitters and Suunto Tank PODs. Both of the known incidents happened to the Suunto Wireless Tank Pressure Transmitter. However, since the mechanical construction of these two products is very similar, we are also recalling the Tank PODs as a precaution.
Suunto will inspect and upgrade all the affected products via Suunto’s service network, free of charge for you. Do not use the affected products before they have been upgraded.
We sincerely apologize for the inconvenience caused by this. As a complementary service, we will provide a battery replacement free of charge and a one-year warranty from the date of inspection for all upgraded products.
Identification of the affected products:
Suunto Wireless Tank Pressure Transmitter
Suunto Wireless Tank Pressure Transmitter has a black cone-shaped plastic case – with SUUNTO, FINLAND printed on top of the case. The old model has a black plastic base.
The new model has a transparent plastic based with an LED light.
Size: diameter 4 cm, length 8 cm
Compatible Products: Suunto D4i, D4i Novo, D6i, D6i Novo, D9, D9tx, DX, Vytec, Vytec DS, Vyper Novo, HelO2, Vyper Air.
Suunto Tank POD
Suunto Tank POD has a black cone-shaped plastic case with SUUNTO TANK POD, MADE IN FINLAND printed in gray color on the case and a transparent plastic base.
Size: diameter 4 cm, length 8 cm
Compatible products: Suunto EON Steel dive computer.
Please take the following actions if you own a Suunto Wireless Tank Pressure Transmitter or a Suunto Tank POD:
Do not use the affected product(s) before they are upgraded.
Bring the product(s) to your nearest authorized Suunto dive dealer or a Suunto Authorized Service Center for inspection and upgrade.
A list of dealers and authorized service centers can be found at: Dealer Locator . You may also use the free Suunto Online Service Request (only available for certain countries) to get your product(s) picked up from your home/office.
When you receive your upgraded product(s), please register the product(s) at MySuunto to ensure you receive a full one-year warranty extension from the date of inspection.
Please help us spread the message about this recall and share this information with your dive buddies that are using a Suunto Wireless Tank Pressure Transmitter or a Suunto Tank POD. Thank you!
More information on the recall can be found at http://www.suunto.com/recall
or contact Suunto Support at: http://www.suunto.com/Support/
We are very sorry for the inconvenience and thank you for your co-operation. We will do our utmost to prevent this kind of incidents from happening in the future.
The Suunto Dive Team